General
By using www.eblinds.co.nz you agree that you have read, understood and accepted these terms and conditions. All website transactions with eBlinds Ltd will be in accordance with these terms and conditions.
eBlinds Ltd has the discretion to decline any order placed or cancel any order for any reason. Whilst every effort is made to ensure prices are always correct on our website, mistakes can occur from time to time. If this is the case, eBlinds Ltd will notify you of the error and you will then have the choice to either accept the correct price or to cancel your order.
Please keep your login and password safe; customers are liable for every order made under their login. (only required if customers can charge orders to their account)
Pricing & Payment
All prices displayed on our website are in NZ Dollars and include GST, and is subject to change. We require full payment upon ordering.
eBlinds Ltd use DPS for all online credit card payments. We do not collect or store any credit card information. When making a purchase you will be directed to a secure webpage hosted by DPS to enter your payment details. DPS is New Zealand's largest and most preferred gateway provider.
Transactions through this website will appear on your credit card statement as eBlinds.
Order Cancellations
We cannot accept order cancellations 48 hours after your payment, as your order will already be in production.
If your cancellation has been approved by us, we will refund back to the original credit card or bank account.
Warranty
eBlinds Ltd provides a 5-year warranty on fabrics and a 3-year warranty on all other components and workmanship from the date of delivery. Any blinds for which there is a warranty claim must be returned to eBlinds at the customer’s cost.
This warranty is not transferable; The customer must present proof of purchase for the warranty claim to be valid.
This warranty shall apply to:
- Workmanship;
- Operating mechanism – including chain control and springs;
- All components – including head tube, bottom bars, brackets;
- Motors and electronics.
This warranty shall not apply under the following circumstances:
- Incorrect installation or wiring, or accidental damage of the blinds by the user;
- Misuse of the product, negligence or improper maintenance;
- Fraying of the fabric as a result of improper use e.g. the user allowing a roller blind chain to rub on the fabric when raising or lowering the blind;
- Fading or discolouration of fabric. eBlinds’ products are manufactured with high quality materials and components. However some colour fading and shrinkage are completely normal and should be expected under New Zealand’s high UV levels during the life time of the blind.
- Slight colour fabric shade and texture variations that may occur from batch to batch of materials that are used to manufacture blinds; failure on the part of the customer to take proper care of the blinds; mould and mildew on blinds installed in damp areas.
eBlinds total liability for any loss, damage or injury arising directly or indirectly from any defect in any blinds or any other breach of our obligations is limited to the lesser of: the price of the blinds complained of; the cost of repairing or replacing the defective blinds; or the actual loss or damage suffered by you.
Our warranty does not include liablity in any event for any loss of profits, consequential, indirect or special damage, loss or injury of any kind suffered by you or any other person.
The supply of replacement blinds under warranty is subject to availability of materials. eBlinds may replace components or fabrics with new components or fabrics, and the customer accepts that new components or fabrics may differ (both visually and in terms of function) to those originally purchased.
Exact match to sample colours cannot be guaranteed as colour and weaves may vary between samples.